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How do I contact MODA3?
| Tel: |
866.622.5491 |
| Fax: |
414755.2448 |
| E-mail: |
crew@moda3.com |
| Shipping Address: |
MODA3
Attn: WWWarehouse
320 East Buffalo Street
Milwaukee, WI 53202
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Orders
How long will it take for my order to ship?
All orders that are placed Monday – Friday before 4pm (CST) are shipped same day. Orders placed after 4pm or on weekends/holidays are shipped on the next business day.
Do I have to pay sales tax?
You are not responsible for sales tax unless you are a resident of the lovely state of Wisconsin. All other shipments within the United States are tax-free. International shipments are responsible for ALL taxes and duties incurred.
How long does it take for my gear to arrive at my house?
If you have qualified for the free ground shipping you will receive your package within 1-4 business days after ordering. Express shipments & international orders will display the delivery time during the checkout procedure. International shipments usually don't take longer than 9 business days.
(Weather conditions, holidays, or incorrect shipping information can delay shipments)
Why did I only receive some of the items I ordered?
If you only received part of your order it usually means that we have sold out of one or more products on your order. If this is the case, you should of received an invoice with only the products that we sent and an e-mail stating that we have sold out & that we have refunded you.
How do I cancel / change my order?
To cancel or change an order, you must e-mail us by 11am (CST) with the following info:
- Your order number or e-mail address that the order was placed under
- Exact details of how you would like us to modify your order
If you call or e-mail after 11am, we will do everything possible to correct your order before it is shipped. However, we can not guarantee that your order will be modified after 11am (CST).
Why was my order voided?
Orders are voided because of 2 reasons.
- We have sold out of the item you ordered.
- Our fraud detection team has flagged your order as suspicious.
In both cases, you will receive a phone call, e-mail notice, and a follow-up e-mail when your account has been credited.
How do I know my order went through?
After your order has been placed you will receive an e-mail confirmation that states what you ordered and the address that it will be shipped to.
I didn't receive a confirmation e-mail, what should I do?
If you haven't received a confirmation e-mail you should:
Check your spam box in your e-mail account. If you still haven't received it please contact customer support via e-mail.
How does MODA3 check for fraud?
All orders go through a multi-step fraud detection process. Any orders where the billing & shipping information are different are flagged for further review. MODA3 also utilizes address verification through your credit card company, so if your current address is different from the address on your credit card, you will need to change it before ordering. Other internal measures are taken to protect against fraud as well.
Payment / Coupon Codes / Gift Cards
What payment methods are accepted?
Visa, MasterCard, American Express, Discover, & Pay Pal.
Can I use a gift card from your store online?
Currently, you can not use your in store credit to make a purchase through our website. You must call our toll-free number and place the order over the phone.
Can I use more than 1 coupon code for the same order?
No, unfortunately you can only use one coupon code per order.
How do I use web-account credit online?
If you have returned an item for in-store credit, you must call to place your re-order over the phone. (We are working to offer this service online very soon)
I see multiple charges on my credit card from MODA3 why?
9 Times out of 10 if you see multiple credit card charges on your credit card, it is because your card was declined for some reason. When your credit card is declined, your credit card company puts a "Hold" on the funds that you tried to charge. This "Hold" usually clears off your credit card in 1-3 business days.
Can I return or exchange gear that I purchased online?
We are happy to return or exchange your gear within 30 days of the purchase date. Please read our Returns & Exchanges Policy for complete details.
How do I go about returning/exchanging my gear?
If your product falls within our return guidelines, please call or e-mail us for a Return Authorization number. View Return Policy.
Shipping
Do I qualify for free shipping?
Orders over $50 in the contiguous 48 United States will receive free ground shipping. Orders of any value that are being shipped to Wisconsin will also receive free shipping.
Do you ship internationally?
We are happy to ship our products internationally. Free shipping does not apply to international shipments.
Who pays for customs, duties, taxes, & brokerage fees?
Moda3 ships all international packages 'Delivery Duties Unpaid'. This means that all customs, duties, taxes, and brokerage fees are not charged by Moda3 and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and they are assessed to Moda3, the customer's credit card on file will be charged for all fees & late charges associated with the delivered package. If you do not agree to these terms please do not order.
What shipping services are offered?
U.S. (Lower 48 States)
- FedEx Home Delivery
- FedEx Express Saver (3 Day)
- FedEx 2-Day Air
- FedEx Standard Overnight
- FedEx Priority Overnight
Canada
- FedEx Ground Deliver (Not Available In All Areas)
- FedEx International Economy
- FedEx International Priority
All Other Countries
- FedEx International Economy
- FedEx International Priority
How do I get a shipping quote for International or Express shipping?
To get a shipping quote follow these steps:
- Add product(s) to your shopping cart
- Click Checkout
- Sign-In or create a new account
Woala! You will receive a list of shipping services with the cost & amount of time it will take for your gear to be delivered. Please keep in mind that these charges do not include duties, taxes or brokerage fees charged by your country.
How long does it take for my gear to get to my house?
Orders that qualify for Free Shipping take anywhere from 1-4 business days to arrive. International and express orders are quoted delivery times at the time of checkout. International shipments will take anywhere from 1-10 business days.
(Weather Conditions, Holidays, and Incorrect Shipping Information May Cause Delays)
Sizing Info
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