MODA3 Customer Service hours are as follows: M-F 11am-6pm, Saturday 11am-6pm and Sunday 11am-4pm (Central Standard Time). Emails are responded to within 24 hours Monday-Friday.
For website/order inquiries please email us or use the live chat feature. If live chat not open leave a message and we'll get back to you within 24 hours.
Email: [email protected]
1.1 Are your sizes Men's or Women's
All items are listed as U.S. Men's sizing unless otherwise noted.
For footwear 9 M - 10.5 W would be size 9 U.S. Men's or 10.5 U.S. Women's
2.1 How Do I Qualify For Free Shipping?
Orders over $175 and being shipped to the lower 48 U.S. qualify for free ground shipping.
2.2 Why was my order canceled?
Common reason for orders being cancelled are:
1. The item is out of stock
2. Your order did not pass our fraud detection
3. You ordered items not eligible for international shipment
4. You submitted a duplicate order
All cancelled orders will receive an email from us with the reason(s) detailed.
2.3 Do you accept non-U.S. issued Credit Cards?
We currently do not accept credit cards issued by non-U.S. banks or card companies. If you are a non-US customer, please complete payment via Paypal. Any non-U.S. orders submitted with a credit card as payment will be canceled and refunded.
2.4 Why did I receive multiple order confirmations/invoices?
If you receive multiple confirmations/invoices chances are you clicked 'buy' multiple times causing a glitch in the system and causing you to receive multiple invoices. Even though you received multiple invoices this does NOT mean you were charged multiple times. Any orders submitted multiple times will be canceled on our end.
3 Credit Cards/Payment
3.1 Why was my credit card declined?
There are a couple reasons your credit card may have been declined. First, you should verify that you have the enough funds available on your card.
Once you have determined you have the enough funds available, please make sure you have submitted the appropriate BILLING address for the card. This is the address you have on file with your card company and would be where your statement would be sent.
If all of these checks are passed please contact your card company to make sure they are not declining the transaction
3.2 Do You Accept International Credit Cards?
We currently do not accept credit cards issued by non-US banks or card companies. If you are a non-US customer, please complete payment via Paypal. Any non-US orders submitted with a credit card as payment will be canceled and refunded.
3.3 How do you protect my credit card information?
The information you submit on our site is not saved anywhere on our servers. We don’t retain your credit card information. We have entered into an agreement where your information goes through our merchant service provider Cayan to the payment card networks for processing. You can learn more about our merchant service processor here https://cayan.com.
3.4 How Can I Purchase 'Items Not Available for Purchase Online'?
Certain manufacturers prevent us from selling their items online directly through our website. If you wish to purchase one of these items feel free to either call us to place a telephone order or use the contact form. If using the contact form, please include a link to the item you are looking to purchase along with all size/color details. When we confirm stock availability we will send you a Paypal invoice for the item(s)
4 Gift Cards
4.1 Do You Have Gift Cards Available For Sale?
Yes! We offer gift cards in any denomination that never expire!
Physical gift card in the denomination purchased will be shipped to your home. Card can then be redeemed in store or online.
Comes with holder and envelope included.
4.2 Do Gift Cards Work Online and In-Store?
Yes, gift cards can be redeemed in-store or online.
4.3 How Do I Check a Gift Card Balance?
Gift card balances can be checked on the shopping cart page of the website.
4.4 How Do I Purchase A Gift Card?
Gift cards can be purchased in set denominations on the website, by calling us at 414.273.3333 or emailing [email protected]