MODA3 Customer Service hours are as follows: M-F 11am-6pm, Saturday 11am-6pm and Sunday 11am-4pm (Central Standard Time). Emails are responded to within 24 hours Monday-Friday.
For website/order inquiries please email us or use the live chat feature. If live chat not open leave a message and we'll get back to you within 24 hours.
Email: [email protected]
1.1 Are your sizes Men's or Women's
All items are listed as U.S. Men's sizing unless otherwise noted.
For footwear 9 M - 10.5 W would be size 9 U.S. Men's or 10.5 U.S. Women's
2 Returns & Exchanges
2.1 Do You Accept Returns?
MODA3.com understands that ordering online is not always an easy task, and we appreciate the opportunity to take care of you. We want to make your online shopping experience as easy as possible. We are happy to return merchandise that falls within the following guidelines.
- The merchandise is returned within 30 days from the date of purchase. Returns received after this date will be refused and returned to you at your expense. The buyer is responsible for all return shipping costs, UNLESS we make a mistake on your order, in which we will send you a prepaid label to cover the shipping. Original shipping costs are non-refundable.
- Tags are attached and the item is in its original packaging.
- Items are in “new” condition (NO odors, hair or other signs of wear.)
- Items are completely resalable.
- For hygienic reasons hats, underwear, and swimwear are all sales final.
- Eyewear and Watches all sales final
ALL SALES ARE FINAL ON DISCOUNTED/SALE ITEMS. NO RETURNS OR EXCHANGES ON ITEMS MARKED FINAL SALE.
- All Sales Final on items marked limited release.
2.2 Do You Accept Exchanges?
We do not offer exchanges due to the limited nature of our products, please reorder the item you need if available and request a return for refund on the item you wish to send back to us.
3.1 How Do I Qualify For Free Shipping?
Orders over $175 and being shipped to the lower 48 U.S. qualify for free ground shipping.
3.2 Why was my order canceled?
Common reason for orders being cancelled are:
1. The item is out of stock
2. Your order did not pass our fraud detection
3. You ordered items not eligible for international shipment
4. You submitted a duplicate order
All cancelled orders will receive an email from us with the reason(s) detailed.
3.3 Do you accept non-U.S. issued Credit Cards?
We currently do not accept credit cards issued by non-U.S. banks or card companies. If you are a non-US customer, please complete payment via Paypal. Any non-U.S. orders submitted with a credit card as payment will be canceled and refunded.
3.4 Why did I receive multiple order confirmations/invoices?
If you receive multiple confirmations/invoices chances are you clicked 'buy' multiple times causing a glitch in the system and causing you to receive multiple invoices. Even though you received multiple invoices this does NOT mean you were charged multiple times. Any orders submitted multiple times will be canceled on our end.
4 Credit Cards/Payment
4.1 Why was my credit card declined?
There are a couple reasons your credit card may have been declined. First, you should verify that you have the enough funds available on your card.
Once you have determined you have the enough funds available, please make sure you have submitted the appropriate BILLING address for the card. This is the address you have on file with your card company and would be where your statement would be sent.
If all of these checks are passed please contact your card company to make sure they are not declining the transaction
4.2 Do You Accept International Credit Cards?
We currently do not accept credit cards issued by non-US banks or card companies. If you are a non-US customer, please complete payment via Paypal. Any non-US orders submitted with a credit card as payment will be canceled and refunded.
4.3 How do you protect my credit card information?
The information you submit on our site is not saved anywhere on our servers. We don’t retain your credit card information. We have entered into an agreement where your information goes through our merchant service provider Cayan to the payment card networks for processing. You can learn more about our merchant service processor here https://cayan.com.
4.4 How Can I Purchase 'Items Not Available for Purchase Online'?
Certain manufacturers prevent us from selling their items online directly through our website. If you wish to purchase one of these items feel free to either call us to place a telephone order or use the contact form. If using the contact form, please include a link to the item you are looking to purchase along with all size/color details. When we confirm stock availability we will send you a Paypal invoice for the item(s)
5 Gift Cards
5.1 Do You Have Gift Cards Available For Sale?
Yes! We offer gift cards in any denomination that never expire!
Physical gift card in the denomination purchased will be shipped to your home. Card can then be redeemed in store or online.
Comes with holder and envelope included.
5.2 Do Gift Cards Work Online and In-Store?
Yes, gift cards can be redeemed in-store or online.
5.3 How Do I Check a Gift Card Balance?
Gift card balances can be checked on the shopping cart page of the website.
5.4 How Do I Purchase A Gift Card?
Gift cards can be purchased in set denominations on the website, by calling us at 414.273.3333 or emailing [email protected].