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How long will it take for my order to ship?
Most orders that are placed Monday – Friday before noon (CST) are shipped same day. Orders placed after 12pm CST or on weekends/holidays are shipped on the next business day. There are some instances when orders will not ship the same day. If you need your order by a certain date, please contact us and we will do our best to make it happen.
PLEASE NOTE: MODA3 is NOT responsible for lost or stolen packages. Please request a signature if you have issues with packages going missing, otherwise we hold no liability if tracking shows as delivered.
How long does it take for my order to arrive at my house?
If you have chosen ground shipping you will receive your package within 1-5 business days after ordering.
(Weather conditions, holidays or incorrect shipping information can delay shipments)
How do I cancel / change my order?
To cancel or change an order, you must call or e-mail us by 11am (CST) with the following info:
- Your order number or e-mail address that the order was placed under
- Exact details of how you would like us to modify your order
If you call or e-mail after 11am, we will do everything possible to correct your order before it is shipped. However, we can not guarantee that your order can be modified after 11am (CST).
How do I know my order went through?
After your order has been placed you will receive an e-mail confirmation that states what you ordered and the address that it will be shipped to.
I didn't receive a confirmation e-mail, what should I do?
If you haven't received a confirmation e-mail you should: Check your spam box in your e-mail account. If you still haven't received it please contact customer support: [email protected]
In-Store Pick-up Hours and Location:
320 EAST BUFFALO STREET
MILWAUKEE, WI 53202 (MAP)
MONDAY - SATURDAY: 11AM - 6PM
SUNDAY: 11AM - 4PM
International Shipping and Payment
We currently do not ship internationally or accept internationally issued credit cards.
What shipping services are offered?
UPS Ground Shipping (No PO Boxes or FPO)
**FREE GROUND SHIPPING PROMOTION APPLIES TO ORDERS OVER $175 SHIPPED TO THE LOWER 48 U.S. STATES ONLY**
***Items that qualify for free shipping ship via UPS Ground, we reserve the right to use the most efficient and economical service with this promotion***
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